A note from Pinnacle…and Christmas office closure

Here we are again approaching another year end… we have officially made it to December and the festive season is once again upon us!

2022 has probably felt like a relentless rollercoaster ride to most investors. While we entered the year with cautious optimism and celebrated our return to “normal”, events like the Ukraine war and the subsequent increased pressure on supply chains upended that new year enthusiasm. Conversations for most of the year have centred around cost of living, rate rises and inflation surging beyond acceptable limits. Inflation is likely to be 2022’s buzzword…  now we’re looking at a resurgence of Coronavirus and the devastating floods to hit the East coast of Australia with a rippling effect now heading down stream to the river towns of South Australia. The RBA still has some interest-rate increases in the pipeline, adding additional pain to consumers and spending looks likely to be weak as a result.

Whilst navigating the effects of the above, life at Pinnacle continues to evolve as we build on processes to enhance the services we deliver to you—our client.

Back in March this year we invited clients to participate in a survey to help us identify the areas that matter most when it comes to the advice and solutions clients receive from us. It was truly humbling to see how many clients took the time to complete the survey and help us discover more about our business—data that helps us measure how we are going and if there are areas we need improvement on. We are extremely proud that our overall client satisfaction score came out at 9.1, verse the average (our peer firms) of 8.8. Congratulations to ‘K McEvoy’ who was the lucky participant to win the $500 shopping voucher.

With so much focus on Cyber-crime and the catastrophic data ‘hacking’ event with Optus/Medibank, this has been an area on our radar for quite some time. We touched on this briefly last year and have been developing behind the scenes a new ‘client portal’ which will be introduced soon. Initially the portal will allow us to share documents with you and also be a hub to store your personal Statement of Advices (SoA) and Review (RoA) documents. Future enhancements to the portal and new features will evolve over time…

In closing—2022 has still been a year of uncertainty and recovery, but thankfully ‘life’ has headed back to some form of normality, whilst learning to live with Covid and the end of lockdowns. International and state borders opened back up allowing us to travel freely, far and wide, giving the hospitality, travel and arts sector a well deserved boost.

Outlook for 2023— the battle to tame inflation will remain at centre stage!

From allChris Launer of us at Pinnacle, we wish you and your family a Merry Christmas and a safe and healthy 2023!

We look forward to seeing you again in the New Year.


Chris Launer – Principal


We will be taking a short break over the Christmas period:

Office closed: Friday 23rd December 2022 (from 12pm)

Back open: Monday, 9th January 2023